˜Terms and Conditions˜

Privacy policy

We never share your email or details with third parties. We do not gather or sell customer’s email addresses. We do not disclose your address to any third parties except to our carriers for delivery purposes.

When you supply any personal information we have legal obligations towards you in the way we use those data.

In general, any information you provide will only be used by us to fulfil your order, and by obvious agents and service providers (delivery carriers, for example, who need to know your address). Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere via our site or servers or otherwise engage in any disruptive behaviour we can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour.

Liability

Whilst we attempt to be as accurate as possible with the information on the website, there is always a risk of human error and we cannot be held liable for any inaccuracies arising as a result. We will use all reasonable endeavours to correct errors and omissions as quickly as is practical. Please be aware that the content of the web site shows material finish and colours as accurately as possible. However, batches of material can vary in all respects as does the colour calibration and quality of computer monitors. For these reasons, if exact colour, material or other specification is important to you we suggest you contact us for advice prior to ordering as we cannot accept responsibility after the goods have been delivered.

This website may contain links to external sites. Frame-Abel shall not be held responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites.

Pricing

All goods on this website are priced in English pounds. VAT is not charged as we are not a VAT registered company. Full delivery costs are calculated and clearly listed when you go to the checkout page.

Price and availability may change without notice.

Ordering/Delivery

Orders are delivered to UK mainland addresses by carrier or Parcelforce 24/48 for large items or heavy consignments to the Highlands, the Islands or over the water. You can also have your order delivered to your work or business address, just let us know your requirements. We will always try and help.

Despatch of all orders will be made within approx. 5-7 working days, but at the latest should be no more than 14 days.

If you have an urgent requirement we have a priority service available and will usually be able to help. If for any reason the timescales cannot be honoured you will be kept informed.

Where delivery is made by our parcel carrier, the delivery charge is for 1 attempted delivery only. Should you not be in to receive delivery, and have not provided us with alternative delivery instructions, your order will be taken back to the parcel carrier's local depot to await collection by you. If you request re-delivery to the same address as originally provided, we may be an additional charge of to cover the cost charged to us by our parcel carrier. If you request re-delivery to a different address, then the cost may be higher. It is strongly advised, therefore, that alternative delivery instructions are provided to us at point of order.

You are responsible for payment of any local customs and import duties.

We ask that, should your item fail to arrive in the allotted timescale, you advise us by email/telephone as soon as possible so that we may investigate with the parcel carriers. Any dates quoted for delivery are approximate only and we will not be liable for any delay. It is your responsibility to ensure that you order from us in adequate time to prevent any disappointment resulting from late shipment.

Changing your order

Please Phone! Many orders are done the same day as they come in, so the sooner you let us know, the sooner we can amend your order. If you have made a mistake in your order, don't worry, we can usually change it for you. It may be more convenient/simpler/clearer for you and us if we refund you, and cancel the original order to allow you to re-order afresh. There is no obligation on you to re-order.

Returns

We are a very friendly, caring business and go to great lengths to ensure your items are delivered to you in perfect condition. Occasionally, mishaps can happen and we guarantee you that we will do our very best to resolve the situation amicably, and that you are totally satisfied with your purchase.

If your goods are damaged in-transit or faulty, please notify us within 3 days. Please keep all the packaging material until you are satisfied with the goods, and we will arrange to have the item(s) returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date.

We are not able to offer any exchanges where bespoke goods have been supplied correctly.